Privacy Policy
Effective January 1, 2026
Truefinish Monterey Epoxy Flooring, montereyepoxyflooringandconcretepolishing.com, hello@montereyepoxyflooringandconcretepolishing.com
Who we are and what this policy covers
Truefinish Monterey Epoxy Flooring is a flooring contractor in Monterey, CA. We coat, polish, seal and resurface concrete floors for homes and businesses around the Monterey Peninsula. This policy explains what information we collect when you use our website, call us or ask for an estimate, how we use it and what you can ask us to do with it.
You can read more about who we are on our About page. By using this website, you agree to the practices described here.
Information you give us
When you fill out our contact form, call us or email us, you may give us your name, phone number, email address, the address of the property, and details about the floor you want done. You may also send photos of the space. We only ask for what we need to answer you and quote the job.
If we come out for an estimate or do the work, we'll also keep job records such as measurements, notes on the concrete's condition, the coating or finish you chose, quotes, invoices and payment details.
Information collected automatically, including cookies
Like most websites, ours collects some information automatically when you visit. This can include your IP address, browser and device type, the pages you view, how long you stay and the site that sent you to us. We use this to see which pages people find useful and to fix problems with the site.
Some of this is collected through cookies, which are small files your browser stores so a site can remember your visit. We and our analytics provider use them to count visits and understand how the site is used, not to identify you by name. You can block or delete cookies in your browser settings, and the site will still work.
How we use your information
We use your information to answer your questions, schedule and carry out estimates, prepare quotes, do the work, send invoices and follow up on the job. We may also use it to keep our records, meet our legal and tax duties and improve our website and service.
If you've asked us for a quote or worked with us, we may contact you about that job. We won't send you marketing messages you didn't ask for, and you can tell us to stop contacting you at any time.
When we share it
We do not sell your personal information, and we don't share it with other companies for their own marketing.
We share it only when we have to run the business or the law requires it. That includes outside services that help us operate, such as the service that handles our online contact form, our website and analytics tools, and our email and phone providers. These providers may only use your information to do that work for us. We may also share information if a court, government office or the law requires it, to protect our rights or safety, or if the business is ever sold or reorganized.
How long we keep it
We keep contact details and job records for as long as we need them to answer you, finish the work, stand behind it under our satisfaction guarantee and keep the records that tax and business law require. If you reached out but never hired us, we keep your inquiry only as long as it's useful for following up.
When we no longer need information, we delete it or remove the details that identify you. Website analytics data is kept according to our analytics provider's settings.
How we protect it
We take reasonable steps to keep your information safe, such as limiting who can see it and using trusted providers for our forms, email and website. No website or system is completely secure, so we can't promise that information sent online will never be intercepted, but we work to keep the risk low.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you. We'll answer your request within a reasonable time, though we may need to keep some records the law requires us to keep.
Depending on where you live, including California, state law may give you more rights over your personal information. We will not treat you differently for using any of these rights. To make a request, use the contact options below, and we may ask you to confirm who you are before we act on it.
Children's privacy
Our website and services are meant for adults arranging work on their property. We don't knowingly collect information from children under 13. If you believe a child has sent us personal information, contact us and we'll delete it.
Links to other websites
Our site may link to other websites, such as product makers or review sites. We don't control those sites, and their own privacy policies apply when you visit them.
Changes to this policy
We may update this policy when our practices or the law change. The current version will always be posted on this page, and continuing to use the site after a change means you accept the updated policy.
How to raise a privacy question or concern
If you have a question about this policy, want to use one of your rights or think we've mishandled your information, please tell us. You can reach us through our contact page, by email at the address listed there, or by phone at (831) 204-4420.
We'll look into any concern you raise and reply within 1 business day to let you know what happens next.